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Versa is not tracking steps or heart rate

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‎06-23-2021 17:54 - last edited on ‎06-24-2021 09:49 by Fitbit Moderator

‎06-23-2021 17:54 - last edited on ‎06-24-2021 09:49 by Fitbit Moderator

My versa isn't tracking steps or pulse

 

 

Moderator edit: updated subject for clarity

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‎06-24-2021 09:48

‎06-24-2021 09:48

@CatherineMeadow Welcome to our Fitbit Community. Regarding the steps and heart rate tracking issues that your Versa has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which contains tips in order to wear your Fitbit device properly.

 

Finally, monitor your watch and see if it tracks your steps and heart rate properly.

 

Hope this helps.

JuanJo | Community Moderator

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