Versa is not turning menu to scroll

[Swirthwhite]

This is my second Versa and my other one went on defective. I noticed the time was not responding right away to touch. Now I cannot scroll past time and I cannot turn it off. This will be my last Fitbit if this becomes a big issue. 

[MarreFitbit]

Hi there @Swirthwhite, it's nice to see you around the Community Forums. I'm sorry to hear about your Versa 2's screen behavior, I understand where your concern is coming from and how you must be feeling about this. I'll be glad to help you.

If you haven't done so yet, I suggest trying the following steps:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your watch by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Swirthwhite]

I cannot scroll back, it randomly gets stuck on a screen and back button does not work. I cannot turn it off since I xannot scroll to setting.

Sent from Mail for Windows 10