help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-12-2020 01:58 - last edited on ‎02-13-2020 12:14 by

‎02-12-2020 01:58 - last edited on ‎02-13-2020 12:14 by

Hi, recently I purchased a FITBIT VERSA, Since 3-4 months it was working perfectly.

But yesterday when I put it on charging for quite a while and then tried to turn it on then nothing happened, i.e the watch isn't responding at all.

I then tried to reset the watch by following the procedure explained on this forum i.e to hold the back button and the lower right button for about 10 seconds. Then also nothing happened.

Kindly help me up with what to do, or how to get the product replaced.

Thanks in advance.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-13-2020 12:40

‎02-13-2020 12:40

Welcome to the Fitbit Community, @parishkuthiala.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Fitbit Versa not turning on. Thank you for your efforts to resolve this. Before considering other options, I recommend following our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? This article contains steps that have been performed but you can skip them and proceed with the rest.

 

Keep me posted on the outcome. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes