Versa is not updating my steps

[ismail1997]

So i have purchased a Fibit Versa 2 and i have had it for a week. The versa 2 has been on for a week now and everything was going well. Today my fitbit has been on my wrist all day and has not updated the steps at all and i have walked for over 2 hours. I followed the forums chats which said restart the device, change the watch face and i have had no luck. I have got warranty but seeing all these comments it looks like there is a common problem on all fitbits. Is there anyway i can resolve the changes to make the watch calculate my steps again?

Moderator edit: format

[JuanJoFitbit]

Hi @ismail1997, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa 2 has not updated your steps properly. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• After this, set up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.