Versa is not updating

[KatLiz]

I have been trying to update my versa for the past 2 days, on the app is always downloading and the screen on the watch shows is half way updating then it stops, I have restarted both, watch and my phone. I have deleted the app 4 times. What else can I do?

[SunsetRunner]

Hi, do you mean updating your Versa to the newest Firmware version? If yes then see this guide I wrote about updating: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Good luck and hoping this guide helps you to complete the update without any problems. 

[JuanJoFitbit]

@KatLiz Welcome to our Fitbit Community! I'll be happy to assist you with the update issue that your Versa is experiencing. By the way, thank you for restarting your tracker before contacting our forums.

I would just like to follow up and would like to know if the issue persists or if you were able to update your Versa after following the troubleshooting steps that shared my friend @SunsetRunner.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[Katiecatanzaro]

Did you ever get yours to update?  I am having the same problem and I've spent hours trying to update mine.  It's really frustrating.  I've deleted and reinstalled the app, I've disconnected from my phone and reconnected, I've tried Wi-fi and Bluetooth.  I've tried everything suggested in all the troubleshooting articles, and nothing is working.  It just says downloading in the app and the screen on my fitbit looks like it's halfway finished.  It stays like that for hours.

[JuanJoFitbit]

@Katiecatanzaro I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps listed in the help articles.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any doubts! 😀

[Ksmbr01]

I am having this issue as well.  Stopped updating on Thursday.  Have reset, reloaded app etc.  Suggestions?

[LMallon11]

I’m having the same issue! I’ve been trying to update for the past few days and have tried every suggestion (deleting the app, using wi-fi, using Bluetooth, restarting my versa, restarting my phone, etc.) It still won’t update. 

[SandyD71]

I am also having this issue. Last time able to sync was 4/11/19.

[ladizdeodd]

I am not seeing updates for calories and minutes -even after syncing. My watch and cell phone have shown different results for my workouts for the last 3 days. What's going on?

[SandyD71]

My fit bit versa just synced for the first time since 4/10/19 @ 7:20am. Don't know why, but it did.

[Billversa]

Even a broken clock is right two times a day. 

This new versa is just a pain, so many problems with a new device, and so many people with the same problems. Maybe it should of stayed in development longer. Makes you wonder if they had problems, but their bosses wanted it finished, so they cut corners. Just a disappointment

[KatLiz]

Yes same here... where the steps and calories should be now it says “undefined” and where the heart rate should be it’s just - -

I don’t know what’s wrong it was working fine for like a year now it’s just acting up.

Sent from my iPhone

[KatLiz]

Hi! I was finally able to update it, BUT I had to do the Factory Reset, removed the device from my account and add it again, then I updated it by Bluetooth and it worked!

[KatLiz]

Hi! I was finally able to update it, BUT I had to do the Factory Reset, removed the device from my account and added it again, then I update it by Bluetooth and it worked!

[Loyalgatorfan]

I am having the same issue. Put my phone and Fitbit Versa on chargers last night and left it to update. Now my Fitbit has a half blue/half black screen and I cannot tell the time, see my steps or anything else. This has been frustrating.