Hello there @nicholemarie23, welcome aboard to the Fitbit Community. I was reading your Versa is paired but not connecting. Is this issues affecting when you try to sync or is this related to your Wifi configuration at the moment to download a clock face?
Wifi and bluetooth are different option for your Versa, since your watch data will sync as always through your bluetooth without the need of using Wifi. Now, if this is related to an app or clock face download to mention a few examples, it will be through your Wifi network.
In either case, I would like to recommend the following article if this is related to syncing: Why won't my Fitbit device sync?. If this issue is affecting your Wifi connectivity, then this article will be more helpful: Why won't my Fitbit watch connect to Wi-Fi?.
See you around and hope this helps.
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