Versa is randomly shutting down

[Sheikabespoke]

Hi,

I am hoping someone can help!

I have only had my Versa since March and in the last week it has been shutting down at random times. The screen will stay black (off) and there is no way for me to turn it back on. It sometimes will come back immediately, but it has been getting longer and worse as the week has gone on.

Today it was most of the day it was off with no way to switch it on.

When it does come back on the time is incorrect until I put it back on the charge and it resets to the correct time.

I have tonight done a factory reset and sure enough within minutes of completing the setup it has shutdown once again.

It is looking like a trip back to where I purchased it from, however I thought I would check in here to see if this is a common or heard of problem firstly?

Thanks in advance.

Jessica

Moderator edit: updated subject for clarity

[Dragonfly925]

Sounds like the versas aren't fit for purpose if these threads are anything to go by 😞

[MarreFitbit]

Hello there @Sheikabespoke and @Dragonfly925, it's nice to see you around! Thanks for reporting your Versa's behavior. Also thanks for trying to reset it, nice way to go! 

I'd recommend performing the following procedure:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Give this a go and let me know if the issue persist. I'll be around and glad to continue assisting you.

[Sheikabespoke]

Hi there,

Thanks for your response. However this is not helpful at all given it will not actually turn on.

It appears this Versa is not a great watch at all, I have only had it since March, I would expect a lot longer use out of a watch at the price you pay for it....

I will take it back to the store today.

Thanks for reply

[MarreFitbit]

Hi there @Sheikabespoke! I totally understand how you feel. Thanks so much for your feedback for the Fitbit Versa. 

I appreciate you've taken the time to follow the recommendations I've provided above. If you have not yet take it back to the store, can you please let me know so I can create a support case on your behalf? Our Support Team will be more than glad to continue assisting you.   

I'm looking forward to your response. 

[Sheikabespoke]

Hi there,

I haven't had a chance to take it back to the store, but it has been completely switched off now, nothing I can do to turn it on. I don't know if this is a common problem, but quite disappointing really.

You can certainly contact myself directly with some further help, but I have tried all the recommendations provided....

Kind Regards

[MarreFitbit]

Hello @Sheikabespoke! I am sorry to hear that you are going through this situation. I appreciate your feedback.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

I'll be around if there's anything else I may do to assist you with. 

[waichibo]

I have the same problem. After I shut down my Versa today and I can't turn it on. Please let me know how to do and I am stationed at Hong Kong. Thanks!