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Versa is randomly shutting off

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‎04-13-2020 13:35 - last edited on ‎04-28-2020 04:26 by Fitbit Moderator

‎04-13-2020 13:35 - last edited on ‎04-28-2020 04:26 by Fitbit Moderator

I have noticed for about a week now my Versa Lite will randomly shutoff. This happens multiple times a day. My screen also does not work more than half the time when I go to check the weather, start a work out, etc. It doesn't recognize me touching it, I should say. I also have issues with my screen turning on when i touch the side button.

 

 

Moderator edit: updated subject for clarity

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‎04-28-2020 04:26

‎04-28-2020 04:26

Hi @momma428, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Versa has experienced, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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