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Versa is randomly stopping during my exercises and I receive heart rate notifications I don't want

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‎08-03-2021 16:52 - last edited on ‎08-04-2021 07:37 by Fitbit Moderator

‎08-03-2021 16:52 - last edited on ‎08-04-2021 07:37 by Fitbit Moderator

Exercise keeps stopping mid workout and now I get notifications I don’t need about heart rate. Really bummed I updated!

 

Moderator Edit: Clarified subject

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‎08-04-2021 07:42 - edited ‎11-04-2023 17:51

‎08-04-2021 07:42 - edited ‎11-04-2023 17:51

Hi there, @Jsnsiemlwkzndj. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where you're coming from. 

Is your Versa crashing with all type of exercises or just with one in specific? If you haven't done so yet, please restart your Versa by following these steps. 

As for the heart rate zone notifications, turn weekly Active Zone Minutes notifications on or off in the Settings app on your device. For more information, see What are Active Zone Minutes or active minutes on my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-04-2021 07:42 - edited ‎11-04-2023 17:51

‎08-04-2021 07:42 - edited ‎11-04-2023 17:51

Hi there, @Jsnsiemlwkzndj. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where you're coming from. 

Is your Versa crashing with all type of exercises or just with one in specific? If you haven't done so yet, please restart your Versa by following these steps. 

As for the heart rate zone notifications, turn weekly Active Zone Minutes notifications on or off in the Settings app on your device. For more information, see What are Active Zone Minutes or active minutes on my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-17-2021 16:48

In response to MarreFitbit

‎08-17-2021 16:48

The problem seems to happen a different times. My workout is between 2-3 hours and it has happened during the hiit portion and during the strength training portion, so I don’t think it has anything to do with heart rate. Restart did not help. Previous to update it was working normally without issue.

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‎08-20-2021 17:28

In response to Jsnsiemlwkzndj

‎08-20-2021 17:28

It happened today while riding a bike 

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