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Versa is randomly switching on and off

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‎07-08-2019 21:25 - last edited on ‎07-09-2019 08:10 by Fitbit Moderator

‎07-08-2019 21:25 - last edited on ‎07-09-2019 08:10 by Fitbit Moderator

Hi

My versa has died. It started switching on and off and wouldn't sync. It was fully charged. Now it has just died completely and I can't  reset it. 

I have looked on my app and it told me to tweet customer services which I did on sunday and again yesterday but I've heard nothing. How do I get in touch? 

Thanks 

 

 

Moderator edit: updated subject for clarity

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‎07-08-2019 23:26

‎07-08-2019 23:26

Hi @louy13 I will flag a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-09-2019 08:15

In response to NellyG

‎07-09-2019 08:15

Welcome to the Community Forums @louy13! Thanks for restarting your Versa prior to contacting us. Nice way to go! 

 

Since the restart din't work and your device is fully charged, please check on the Fitbit app if your Versa is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

 

Let me know if the recommendation above doesn't work, I'll be more than glad to reach out to our Support Team on your behalf so they can further assist you.

 

Thanks for your assistance @NellyG.

 

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


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