Versa is showing a red X on the screen

[GGivens]

My versa started a few days ago with message on screen: large red X- requires internet permission,  what does this mean? I have synced, statted mew account with no luck...please hell, anybody

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @GGivens, welcome to the Community Forums. Thanks for troubleshooting your Versa to fix the red X on the screen. Nice way to go! 

Well, this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your Versa, forget Bluetooth and perform the factory reset. To solve this issue follow these steps in the order shown:

1. Unpair your Versa.
2. Unpair from Bluetooth.
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Versa once again.

Please note that when a factory reset is done, all apps installed and the data that has not been synced yet to the Fitbit account will be deleted.

Let me know the outcome, I'll be around.

[Suryalatha]

My Fitbit versa2 also not started the red xmark is coming on watch please help me out of this problem

[MarreFitbit]

Hi there @Suryalatha, welcome to the Community Forums. Thanks for the details provided about the red X mark on your Versa 2.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you. 

[Suryalatha]

Thank you my versa2 problem has sloved now.i contacted the customer care
number they sent email how to troubleshoot the versa2

[MarreFitbit]

Awesome @Suryalatha! 😉 I'm glad to hear that our Support Team is helping you already. 

Please do not hesitate to ping me out if there's anything else I may do to help you. 

[Suryalatha]

Hello
Again notification is not running msg came on fitbit app .when I installed
the app that time notification is working after 1day again notification is
not running msg is coming .pls help out this problem

[hlmerch]

Thanks! Tried several other suggestions and this is the one that finally worked for us:)

[kckc]

• Hi my Fitbit versa is showing red X sign and says to synchronise it.
• How do I get Reid of it and get it running again?
• I have tried to factory reset it but with no success, pls help

[LATE019]

The Factory Reset DOES NOT WORK to fix he RED X, this will only bring it up again. Its actually NOT broken and it's actually NOT complicated BUT the Fitbit SHOULD tell you what to do!

1. Go into your Fitbit App on your phone,

2. Tap Your Face at the top (or where your face is supposed to go, to the left of the word FITBIT), This brings you to the account page,

3. Go to + SET UP A DEVICE (in blue). Then your app will search for your watch and hopefully find it (keep it very close to your phone)

[Majabud]

Hi,

mine kicked off differently, first it stopped syncing, then pairing, and my phone couldn’t find it, then it stopped telling time and wouldn’t return to the current time, it lagged by 6 minutes. So i removed it from the account to reconnect it but because my phone couldn’t find it …

so obviously I did a factory reset. But now it has that dreaded x with complete sync.

but as it’s not showing up on my phone, won’t charge and won’t let me do anything at all now, just has the x and my phone is none the wiser.

please help

[Majabud]

But if the x is there, your phone won’t get a signal as it’s not really on? My phone can’t find it all.

[moxierobin]

I've tried everything Fitbit has suggested and still get the red x

[moxierobin]

Again... I tried all of this and it still doesn't work. I still have the red X