help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is showing only the Fitbit icon

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2019 21:20 - last edited on ‎06-21-2019 13:48 by

‎06-20-2019 21:20 - last edited on ‎06-21-2019 13:48 by

Hi Everyone,

 

Good Morning...

I am using fitbit versa and suddenly it stopped working and i am unable to access my versa. when i tried accessing it is only showing fitbit icon on display and when i charge also same thing is getting displayed. Tried resetting the watch as per instructions provided by FITBIT customer support but it didnt worked. Can anyone suggest how to resolve this. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-21-2019 13:47

‎06-21-2019 13:47

A warm welcome to the Community @drpr555.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa display. Thank you for your efforts to resolve the issue and following the instructions to reset the device. I appreciate the information that you've already contacted Customer Support regarding this. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

If you have any questions, feel free to let me know.

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes