12-09-2023
18:11
- last edited on
12-10-2023
05:49
by
MarreFitbit
12-09-2023
18:11
- last edited on
12-10-2023
05:49
by
MarreFitbit
Haven't worn my versa in awhile. Found it today and charged it. The time and Date on it are way wrong and I can't get it to fix. Turned off automatic time, but no luck. Help! It's messing up my step counts and things because the time is like 5 hours ahead
Moderator Edit: Clarified subject
12-09-2023 23:28
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12-09-2023 23:28
Hi @Teacherjess86 - turn off the automatic time zone and turn it back on and sync, or change to any other time zone, sync, then switch to the correct time zone and sync. Turn on automatic time zone after so it will continually correct time from then on.
If it is not syncing properly you may need to restart the watch with the button, see also Why won't my Fitbit device sync?
Author | ch, passion for improvement.
Best Answer12-10-2023 05:52
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-10-2023 05:52
Hi there, @Teacherjess86. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with you Versa that is showing the wrong date and time. We'll do our best to help you with this.
Since you haven't worn your Versa in a while, may I know if you already synced it? Please note that the time will be wrong if your Fitbit device doesn't sync as your Fitbit device uses the time of the device you're syncing with. Since you've recently recharged it, maybe your Versa just needs to sync to update the time. However, since you also mentioned to have syncing issues, please see Why won't my Fitbit device sync?
If the issue is still not solved, but you can confirm that your Versa is syncing, I recommend the same as @Guy_, try changing your time zone to a completely different one, sync your device, put the correct time and sync again.
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Best Answer