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Versa is stuck in the Fitbit logo

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‎10-04-2019 20:40 - last edited on ‎10-05-2019 10:00 by Fitbit Moderator

‎10-04-2019 20:40 - last edited on ‎10-05-2019 10:00 by Fitbit Moderator

My versa is Blinking the Fitbit logo. Tried syncing but it is not connecting

 

 

Moderator edit: updated subject for clarity

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‎10-05-2019 03:11

‎10-05-2019 03:11

Contact support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎10-05-2019 10:03 - edited ‎04-01-2024 10:08

In response to GrubbyDuck

‎10-05-2019 10:03 - edited ‎04-01-2024 10:08

Hi there @Gigilynn, welcome to the Community Forums. Thanks for already trying to sync your Versa in order to fix the display. 

While reading your post I was wondering if your Versa's display is still stuck in the Fitbit logo? If so, please restart it by following the steps in the article: How do I restart my Fitbit device? 

Thanks for your help and advice @GrubbyDuck.

Let me know the outcome, I'll be around and glad to further help you. 

Maria | Community Moderator, Fitbit


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