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Versa is stuck in the Fitbit logo

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‎07-05-2020 03:34 - last edited on ‎07-06-2020 06:11 by Fitbit Moderator

‎07-05-2020 03:34 - last edited on ‎07-06-2020 06:11 by Fitbit Moderator

pls help my versa is stuck on the start screen I tried to factory reset it but it is still stuck it started when I tried to do a software update and now it is stuck on the screen I factory reset using buttons but that didn't work so now im stuck with no idea what to do

 

Moderator Edit: Clarified subject

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‎07-06-2020 06:14 - edited ‎01-31-2024 08:01

‎07-06-2020 06:14 - edited ‎01-31-2024 08:01

Hi there @Donn14, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've taken the time to fix it prior to posting here.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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