Versa is stuck in the Fitbit logo

[moimagine]

I was trying to upload a new app to my watch thru my iPhone, but was having zero luck.

I then tried turning the watch off and then back on.  Now the logo just keeps flashing.

Ive tried to do a factory resetting and even in the FitBit app it says it’s “looking” for my device and cannot connect.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @moimagine, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to install apps on your Versa and for reporting its screen  behavior after trying the Factory Reset, I'll be glad to help you with this.

Is your Versa's screen stuck on Fitbit Logo? If so, I'd recommend trying the steps below:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

I'm looking forward to your response, keep me posted.

[moimagine]

Thank you for replying.  I've tried your suggestion twice and device cannot be "found."  The icon continues to flash on and off (almost 24 hours now) and I cannot turn it on or off.  It just continues to blink.

[MarreFitbit]

Hi there @moimagine, thanks for the update. I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 😉

[NanaGLC]

I am having the same problem with my versa. It has been 4 days now and I am getting no help from Support as they have just said I need to replace my Versa. Did the original poster get any results?

[PayalJ]

Did you get a solution for this? I was told since my versa is out of warranty period nothing can be done. 

I really don't want to trash it!

[NanaGLC]

That's what I was told as well. Support will email once with a question and when I reply back I never hear from them again!

[MarreFitbit]

Hi there @NanaGLC and @PayalJ, welcome on board. I'm sorry to hear you're also having issues with your Versa smartwatches. 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please know when a Fitbit device is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

We'll be around if there's anything else we may do for you in the meantime. 

[NanaGLC]

Solved the problem myself. The problem was with my account as my App wasn't displaying all my data and I hadn't heard back from Support about it. Decided to delete my account and start a new one. My Versa paired on the first try. Unfortunately I lost all my historical data but I gained by Versa back!

[PayalJ]

I know that warranty can't be given for a long time, and usage always vary. I had my watch off from 6 mar 2020 to 20 aug 2020, so I haven't used it for 5 months from the 14 months I have owned. there should be some solution to this problem. Again versa isn't a newly launched product that it has such a big bug that can't be solved. And only solution given by you support team is $220 watch should be thrown away!

[PayalJ]

You mean delete the Fitbit account and make a new one? Because I already deleted my device from fitbit account.

[NanaGLC]

I didn’t delete the account so I could go backin to check historical data. What I did was remove the device, delete the app and then when I reloaded the app I created a new account with a new email address. Then I went through a set up as if it were a new watch. And it seems to be working now with all of today’s data showing on the homepage of the app.

[Elliemay]

I tried your method but it's still doing the same thing despite creating a new account! So frustrating because I really enjoyed using my Fitbit but this is the second one now where an issue has arisen just as my warranty ends!

[Ashesinscrubs]

Mine is doing this as well. I did manage to get my tracker to update. I also did a reset. It continues to do this. It works for a couple hours then it crashes again. 

[moimagine]

I tried the suggestion and it didn't work.  

[moimagine]

I did not receive a solution that actually worked.