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Versa is stuck in the firmware update

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‎08-25-2019 12:02 - last edited on ‎08-26-2019 14:30 by Fitbit Moderator

‎08-25-2019 12:02 - last edited on ‎08-26-2019 14:30 by Fitbit Moderator

I guess this problem is nothing new after reading multiple threads. I have tried everything including updating from a windows pc, deleting app, hard reset and everything else that was suggested in the threads. Anybody has other suggestions before I toss it in garbage? 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 14:34

‎08-26-2019 14:34

Welcome to the Community Forums, @Vikrantsinh. I totally understand how you feel. Thanks so much for troubleshooting your Versa prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

Maria | Community Moderator, Fitbit


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