Versa is stuck on 10,000 steps

[janick123]

My versa seems to have set itself on 10,000 steps ! It flashed today when I reached 15,000 - time/date is correct, but step counter doesn't budge, any ideas please - I've switched it on and off but made no difference - many thanks 

[SunsetRunner]

Hi, try restarting your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Usually this procedure solves simple problems. 

[JuanJoFitbit]

@janick123 Welcome to our Fitbit Community! I'm sorry to hear that your Versa stuck on 10,000 steps.

I would like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared my friend @SunsetRunner.

If you found his post helpful, please mark it as a solution.

Looking forward to your response!  

[janick123 · Accepted solution]

Thanks for your help, I think it was the clock face I had chosen had expired, I let it run right down and it's reverted back to standard one, which is working ! 

[SunsetRunner]

Hi JuanJo, thanks for the support and advice, but the OP seems to have misinterpreted your message