Versa is stuck on the Fitbit logo

[bugstomper]

My Versa (original model) started doing this last night. I have tried holding the back and bottom buttons to force off then back button to start, and tried holding back, top, and bottom buttons for factory reset, but it just stays black screen without the buzz that usually shows a restart or reset happening. The lights on the back for pulse monitoring are off, all is dark.

When I put it in the charger cradle, here are the details of what happens:

About ten seconds after putting it in charger, the Fitbit logo appears on the screen.

The logo stays on for 30 seconds, fades to black screen with a buzz, stays black screen for 30 seconds, then logo appears again.

After four minutes of that cycling, the screen stays black..

During that four minutes, my phone app fails to sync when I tap sync now.

After that four minutes, when the screen stays black, the phone app does sync when I tap sync now, and the app says the Versa has synced and is fully charged.

When I remove the Versa from the charger, it is black screen and inactive (no lights in back) and the phone app will not longer sync when I tap sync now. Back button, force off and factory reset buttons all have no effect including no buzz.

If I put the Versa back in the charger after removing it, even  if I don't do anything with the buttons first, the logo appears again after ten seconds and another four minutes round of logo on 30 seconds off 30 seconds, after which the screen stays black and the phone app will sync until I remove it from the charger again, and still no response and no sync. Simply putting it back in the charger starts that four minutes logo/black screen cycle every time, after which sync works until it is removed from the charger, then sync doesn't work and screen stays black and everything is off.

Is the logo coming on like that the Versa attempting and failing to reboot?

Anything else I can try that I have not already listed above?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @bugstomper, it's nice to see you around the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.