Versa is stuck on the Fitbit logo

[1Mason]

My Fitbit versa turns on to a Fitbit logo then it goes straight to a black screen with light but with no words or numbers  and put it on the charger for 24 hours and still does it 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @1Mason. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once you manage to sync your watch to your phone, you can try updating your Versa. For more information, see How do I update my Fitbit device?