Versa is stuck on the Fitbit logo

[barbarilla]

Hello,

My Versa stopped working. It does not respond to hard reset, and the screen only shows the logo when a button is pushed. Tried to drain the battery and wait then recharge but it did not solve the issue either. Warranty is not valid anymore. 

Anything to do with the issue?

***Update: tried hard reset again and it worked. Had to wait 5 days for it though.***

***2nd update: 22% battery drained in 5 minutes and the screen is back to showing the logo only. Trying to charge it then hard resetting again.***

Thanks,

Barbara 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @barbarilla. Thanks for stopping by in the Community Forums and for already trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once you manage to sync your watch to your phone, you can try updating your Versa. For more information, see How do I update my Fitbit device?

Hope this helps. 

[barbarilla]

Hi @MarreFitbit, thank you for your reply. I have managed to solve the problem with the proposed steps! Many thanks! 

[MarreFitbit]

@barbarilla Awesome! I'm very glad to hear that the steps recommended above did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a great day! 

[barbarilla]

Hi @MarreFitbit, unfortunately, my Versa's battery drained overnight and it turned off. I am charging it right now, but it doesn't show anything on the screen seems like it does not charge. Hard reset does not work either. 

[MarreFitbit]

@barbarilla Thanks for the update and for following the tips and recommendations I provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.