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Versa is stuck on the home screen

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‎04-26-2020 17:00

‎04-26-2020 17:00

Greetings, 

My versa is stuck on the home screen. I can not swipe anywhere. It is still reading my heart rate and tracking my steps. But I cannot start a workout or anything as it will not move from the home screen. I've restarted it and it is the same. I've changed the watch face from the app. And still cannot move it. 

Any advice is helpful. Thanks. 

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‎07-08-2020 06:24 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

‎07-08-2020 06:24 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

Hi @Keyylene, welcome to our Fitbit Community! Regarding the display issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

JuanJo | Community Moderator

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