help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is stuck on the install screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2020 12:52 - last edited on ‎01-23-2020 04:25 by Fitbit Moderator

‎01-22-2020 12:52 - last edited on ‎01-23-2020 04:25 by Fitbit Moderator

Hi, 

 

i was was wondering if anyone has had the same issue as me (& knows how to fix it!?)... I had 80%battery when I accepted the update on my versa and then went to bed. Obviously I did not think it would take so long to install & it died overnight however now even when putting the watch on charge the watch is suck on a install screen. When I go into my phone in the update section it says it’s searching for a watch and can not find one? Can anyone help me please.

 

cheers ☺️

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-23-2020 04:24

‎01-23-2020 04:24

@iapps20, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's stuck on the install screen after you ran the firmware update.

 

Please restart your watch as described in this help article. After this, check out your Versa and see if it shows the clock face properly and shows your stats.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes