help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is stuck on the screen of logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2019 15:27 - last edited on ‎03-17-2022 11:19 by Moderator Alum

‎10-25-2019 15:27 - last edited on ‎03-17-2022 11:19 by Moderator Alum

my Fitbit is stuck on the screen of logo and it has a half blue line next to the Fitbit logo and its been on the charger for a long time and i tried everything on it. what do i do now

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎10-25-2019 16:13

‎10-25-2019 16:13

Hi @warrenharper , are you able to restart your Versa three times by holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons? If no, call Customer Support. Regards kuzibri

Best Answer
0 Votes

‎10-25-2019 16:30

‎10-25-2019 16:30

This is precisely what happened to my watch when it attempted (and initially failed) to update to the latest firmware release.

The good news is that the watch may be recoverable; the bad new is that you'll probably have to do it with a Windows PC and not your phone.

Best Answer
0 Votes

‎10-25-2019 16:42

In response to SunriseRun427

‎10-25-2019 16:42

Hi @SunriseRun427 , although this is a possible positive alternative, it's only a temporarily solution cause Fitbit via windows PC as limited possibilities, even when using Fitbit Connect. You cannot install Clock Faces, Apps, etc. Regards kuzibri

Best Answer

‎10-26-2019 00:15

In response to SunsetRunner

‎10-26-2019 00:15

yes it did but still did it again

Best Answer
0 Votes

‎10-26-2019 00:17

In response to SunriseRun427

‎10-26-2019 00:17

@SunriseRun427 my friend did it on his account and he did not even give it to me

Best Answer
0 Votes