Versa is stuck on the start up screen

[R3ynArd]

Experienced with my Versa no longer sync with my Android device (Samsunh Galaxy S10). 

Made the following:

1. Factory reset my Versa and device is still in start up mode. Only prompts, "To start, download Fitbit app."

2. Removed Versa from my Fitbit app and add device again. Unsuccesful.

3. Versa cannot be detected from my bluetooth Android devices.

 I am using this Versa in relation to our study in UnitedHealth Group Research and Development. Please help me fix this. Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @R3ynArd, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is stuck on the start up screen and it won't sync with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, I'd like to know how the factory reset was performed. In the meantime, try a regular restart. To do so on your device, follow the steps listed in this help article. After this, set up your watch from scratch as instructed in this help page and see if it shows the clock face screen and it syncs with your phone properly.

Keep me posted on the outcome.