Versa is tracking high values of heart rate

[Kfig71]

The light is on but I'm either getting a reading that shows I'm going to have a heart attack or nothing.

I surges to over 180 bpm and at the time I'm watching tv or just woke up. Not exercising. The last hr update to the app was at the end of May when the problem started. 

I do have a case open w/ FBit and I've tried turning off/on the unit, hard reset, and factory reset. Is there a way to get this physically repaired? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Kfig71, welcome to the Community Forums. Thanks for bringing this to my attention, I'll be glad to help you with the high heart rate readings you've been getting from your Versa. 

If you haven't done so yet, please restart your Fitbit Versa as described in this help article. Then, make sure about the following:

1. Your device is positioned correctly on your wrist:
   • Tighten the band so that it doesn’t slip on your wrist. For more information, see How do I track my heart rate with my Fitbit device?
   • Heart-rate tracking may not work with certain accessory bands, especially if they’re loose fitting. For best results, use the wristband that came with your device.
2. If you’re doing an exercise such as high-intensity interval training, boxing, or other activities that cause your arm to move vigorously, try to relax your wrist and stay still for up to 10 seconds until your heart rate appears.

After this, monitor your Versa for the next 24 hours and see if the issue gets fixed. If not, my best recommendation would be to wait for a response from our Support Team so they can continue assisting you with this. Keep in mind that they will take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.