@naomimayhoward, welcome to our Fitbit Community. By the way, I'm sorry for the late response. I'm also sorry to hear that your Fitbit Versa is not tracking your active minutes, calories accurately and its not tracking your sleep.
Our algorithms detect subtle differences in exertion that may explain why two seemingly identical activities result in different active minute totals. For example if you took a brisk walk along the same route two days in a row, differences in your speed and exertion levels (e.g. out of breath vs not out of breath, etc) will cause different active minute totals for the two activities. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer.
Because our trackers primarily track movement through the use of an accelerometer, they more accurately detect active minutes for step-based activities (brisk walking, running) than non-step based activities or activities that require more than steps (yoga, tennis). Trackers with a heart rate monitor detect active minutes most accurately, since heart rate data allows us to better estimate caloric burn and, in turn, exercise intensity. Please check out this help article, which explains more information about how your Fitbit device earns active minutes.
Regarding the inaccurate calories, please visit this help article which explains how your device calculates your calories burned.
Please restart your Versa as described in this help article in order to fix the sleep tracking issue. after this, check out this help page in order to know more information about how your Versa tracks your sleep.
Finally, monitor your watch during the next 24 hours and see if the issues get fixed.
Keep me posted on the outcome.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer