Versa is tracking my calories way too low

[dennykeano]

jumps 400 to 100 calories. im very active so when i look at my phone in the morning the data looks correct but in the late evening its way too low. 1400 cals burned , working in a busy kitchen all day and gym after.....something is wrong

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @dennykeano. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

Have you check your settings to see if anything was changed accidental? I'd check your personal information to see if your weight and height are properly set, it may worth the try. To update your profile, see How do I change the units of measurement in my Fitbit account?

Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. 

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day.

Hope that helps. 

[dennykeano]

To give you an example one of these photos where taken late evening last night. When I woke up in the morning the fitbit had recalculated my calories burned.... I dont know which to go off. I love the product but this is a big issue

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