help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa is tracking my heart rate too high

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2021 20:23 - last edited on ‎08-20-2021 05:22 by Fitbit Moderator

‎08-19-2021 20:23 - last edited on ‎08-20-2021 05:22 by Fitbit Moderator

For some reason my versa is showing lectures of my heart rate that are not accurate. It shows like I’m doing a very intense physical activity when in reality I’m resting and feeling very calm. Lectures show heart rates at 200 when in reality they are at 60. 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-20-2021 05:24

‎08-20-2021 05:24

Hi there, @Jfarnataro. Welcome to the Community Forums. Thanks for the details provided about the inconvenience with your Versa.

 

I've seen that you reached out to our Support Team to report this issue. If you still need help, please feel free to reply back to the last email they've sent you so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-21-2021 14:44

‎08-21-2021 14:44

When I first got my Versa back in May of 2018 it tracked my HR perfectly. After the first software update it always tracked double my actual HR. I was told by the support team that it was a "known issue" and it would be corrected in a future update. Fast forward to today and guess what? IT HAS NOT BEEN FIXED! I was given the run around about a coming fix until my warranty expired. This was after I asked about a fix before the warranty expired. I was assured that I had no worries. Well, now that my warranty has expired, I can get no love from Fitbit. My Versa is showing its age as the battery runs down in about 24 hours. Will I buy a new one? NO WAY! Buh bye Fitbit! 

Best Answer
0 Votes