Versa is tracking my heart rate too low

[wxManSmith]

So I just got the versa, and it says one thing on the watch face, lets say 150bpm, and when I count manually it’s more like 190bpm. That’s weird but the weirdest thing to me is that when I go into the app, it has the recorded heart rate data even lower (usually by 10-20bpm) anyone know why???

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @wxManSmith. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend taking a look at this help article What factors can affect my heart rate reading on my Fitbit device?

Hope that helps. 

[wxManSmith]

Unfortunately I have tried everything available. Something that I have notice though, is the problem only occurs during strenuous activities.   

Also, still the problem with the heart rate data in the app being lower (during exercise) then even what the Watch said.  

I had measure a BPM of 186, my watch said 133, and the app says 123. The “zones” graph shows the proper rate though.

[MarreFitbit]

@wxManSmith At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.