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Versa is tracking my resting heart rate too high

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‎10-19-2021 04:42 - last edited on ‎10-19-2021 05:58 by Fitbit Moderator

‎10-19-2021 04:42 - last edited on ‎10-19-2021 05:58 by Fitbit Moderator

Hi there. I’ve had my Fitbit Vera for almost 2 years. I’ve not had any issue with it until now. The other day I noticed my bpm was at 180 while resting which definitely wasn’t correct. Since then I’ve noticed at resting it’s over the 100’s and can range from 120/180bpm while sitting down. Even when exercising my heart rate doesn’t go up that high. Because of the high heart rate it’s saying I’m burning up to 6000 calories a day which also is definitely not right.  I’ve already reset my fitbit, turned it off and on and I also did a factory reset too. Is there anyway to resolve this or is the fitbit pretty much broken? I bought it off a different website so not sure what my next step would be or where to bring it to get fixed. If anyone could help me out I’d highly appreciate it. Thanks in advance! 

 

Moderator Edit: Clarified subject

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‎10-19-2021 06:01 - edited ‎09-02-2023 06:45

‎10-19-2021 06:01 - edited ‎09-02-2023 06:45

Hi there, @Rebeccaap. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

Since you've already exhausted all troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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