Versa is tracking to many steps even when I’m not moving

[Jordan85]

My Fitbit is wildly counting steps. I first noticed it yesterday when it counted about an additional 20,000 steps while I was sitting on the couch. I’ve tried restarting multiple times and it would stop for a little and then start counting again. I tried restoring to the factory settings and it’s still doing it. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Community Forums @Jordan85! I'm sorry for the late response. Thanks for already troubleshooting your Versa to solve the issue with the step count. 

Since you already check that the wrist placement settings are correct. Next, double check that you entered your height correctly. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan. In these scenarios, your tracker counts steps due to the vibrations. 

To get more information about this, check the article: How accurate are Fitbit devices?

I know you've done this, but if after taking these factors into account you still think your tracker is significantly undercounting or overcounting steps, please try a step test:

1. Restart your tracker.
2. Put your wrist-based tracker on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
4. Pause, then check your tracker to see your step count.