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Versa is tracking too many active zone minutes while I sleep

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‎07-11-2021 16:07 - last edited on ‎07-12-2021 08:19 by Fitbit Moderator

‎07-11-2021 16:07 - last edited on ‎07-12-2021 08:19 by Fitbit Moderator

My versa has recently started logging crazy high amount of active minutes and isn't logging my sleep as normal (no sleep score). I have reset it a few times and considering letting the battery run down to zero to get it to work properly again but it is driving me mad. I work out three-five times a week but currently it is showing 300 active minutes by the time I wake up. Also my heart rate is recording as high when I'm asleep. So strange. Help please. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎07-12-2021 00:46

‎07-12-2021 00:46

Hi, something similar happened to me and i contacted Contact customer support, they helped alot

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‎07-12-2021 08:53 - edited ‎11-09-2023 03:52

In response to Charsoccer

‎07-12-2021 08:53 - edited ‎11-09-2023 03:52

Hi there, @sameslom. Welcome to the Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. @Charsoccer Thanks for your advice, I'm glad to hear that our Support Team was very helpful. 

Please note that active zone minutes are earned based on your heart rate data. With that being said, bear in mind that heart-rate tracking can be affected by several factors including air temperature and device location on your arm For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps.

Maria | Community Moderator, Fitbit


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‎07-13-2021 10:34 - last edited on ‎07-13-2021 11:49 by Fitbit Moderator

In response to MarreFitbit

‎07-13-2021 10:34 - last edited on ‎07-13-2021 11:49 by Fitbit Moderator

I have factory reset the fitbit in the hope this sorts it. I will give it a few days and see what happens. No idea why it started going mad like it did. 

 

Update: Ha back sooner than I thought. Issue hasn't resolved. Minutes still showing as crazy high. 

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‎07-13-2021 11:48 - edited ‎11-09-2023 03:54

In response to sameslom

‎07-13-2021 11:48 - edited ‎11-09-2023 03:54

@sameslom I'm sorry to hear that you're still having issues. Please feel free to update your support case so our team can continue assisting you. They'll tell you what are your options or if there are any other steps you can try. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-30-2021 07:28

In response to MarreFitbit

‎12-30-2021 07:28

My Fitbit Versa 2 is tracking zone minutes when not being worn.  How can I fix this?

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