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Versa is unable to change clock face

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‎07-25-2020 05:26 - last edited on ‎07-30-2020 05:14 by Fitbit Moderator

‎07-25-2020 05:26 - last edited on ‎07-30-2020 05:14 by Fitbit Moderator

I am unable to change my clockface as it keeps saying I'm not connected to the internet. I am definitely connected. Please help!

 

Version 3.25 is installed and newest update also on Samsung galaxy phone.

 

Thanks

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-30-2020 05:13

‎07-30-2020 05:13

Hi @TabethaTaylor, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't let you to change the clock face.

 

Please restart your Versa as described in this help article. After this, make sure that you are following the steps listed in this help page when trying to change the clock face.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎07-30-2020 22:41

In response to JuanJoFitbit

‎07-30-2020 22:41

Thanks. I restarted both the fitbit and my phone and it comes up now. 🙂
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‎07-30-2020 22:42

In response to JuanJoFitbit

‎07-30-2020 22:42

Hi.

 

I restarted both my fitbit and my phone. Clock faces came up like it used to and I emailed you back. Went back into the app and its not working again.

Screenshot_20200731-153809_Fitbit.jpg

 

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‎08-19-2020 16:29

In response to JuanJoFitbit

‎08-19-2020 16:29

Hi.

Its still not working. Can you please help?

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