Versa is unable to communicate with Bluetooth.

[Ze1]

I think the Versa has a Bluetooth problem. If you turn Bluetooth off and
restart Fitbit it asks if it is allowed to turn Bluetooth on. If you say yes
and go back to Bluetooth it will be scanning. Most of the time it does not
find Versa but if you insist and scan again and again eventually it finds
it. Unfortunately if you click on it and say PAIR quite often it comes up
with the error message "unable to communicate with Versa". When finally it
does it then syncs. I do not know if this is a matter for a future firmware
update or if it is a hardware problem so we will never have a Versa that
works. Can someone from Fitbit tell us?

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @Ze1, I hope you're doing well, it's nice to see you around. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. Please note that your Versa will not sync nor pair directly through the Bluetooth Settings on your phone, but through the Fitbit app. If you're not able to see the Versa under the list of paired device on your phone, that means the watch hasn't established a Bluetooth connection with your phone. 

To establish a connection you will need to either enable Notifications or All-day Sync:

• To set up Notifications go to the Fitbit app and tap on Account > Versa > Notifications. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
• To set up All-day Sync, go to Account > Versa and scroll down until you see the option to enable it. If you have not set up Notifications you will receive the same pop-up. Don't worry, All-day Sync won't drain the battery on your Versa or your phone faster than usual.

If you're having trouble setting up any of these features, force-quit the Fitbit app and try again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else.  

[Ze1]

Thanks for your reply however as you can imagine all of this had been done
before. The Versa is set on All-Day Sync Always Connected and Keep-Alive
Widget and gets lots of notifications but quite often its Bluetooth
connection dies. Closing the Fitbit App and rebooting the phone and the
Versa still has the highest probability of success but it far from 100% !



Regards



Ze

[PattieL1108]

My Versa has had problems syncing since the day I bought it. I am so frustrated. Today I did a soft reset, turned off Bluetooth, checked to make sure the notifications and the All Day sync were on and unpaired the versa. Now it says "Unable to communicate with Versa". Why not? As a side note, when I click on Wi-Fi settings it just circles and never shows any networks. My phone works fine on my home wifi but the app can't seem to find anything even when I am seated right next to the router. 

Any help is much appreciated as I am not at all happy with the app. 

Thank you!

[Brettleggat]

Having the same issue. Ever since a phone update the versa has not synced .lg 7 one .

[JillianRock]

Am trying to reset timer on Fitbit Versa Classic and have gone thru online bulletin boards set up blue tooth on phone and Versa, reset information on my profile, and rebooted numerous times only to find it doesnt fix anything !! so much time wasted to do a simple task of resetting the time. From the other postings I see nothing is working. How can I get my money back ?

[JuanJoFitbit]

@PattieL1108 @Brettleggat Welcome to our Fitbit Community! I apologize for the late response. However, I would like to follow up on the syncing issues that you are experiencing with your Versa trackers and would like to know if the issue persist or if it got resolved. Keep me posted!

@JillianRock Thank you for joining us in this thread and our Fitbit Community! Thank you for rebooting your Versa before contacting our forums. I would like to know how did you reboot your tracker. Did you follow these steps? On your device, open the Settings app > About > Factory Reset or Clear User Data? If so, let me know and I'll be happy to proceed accordingly.

Looking forward to your response! 

[Brettleggat]

Thanks for the message. I found the root cause. iOS 9 pie software on the
LG 7 one does not work with th le fitbit app. I spoke to client services
and it turns out even though the iOS 9 has been out for 6 months fitbit
doesnt work with it. For now my brand new versa sits in a drawer collecting
dust sadly.

[Monikaqq]

My Versa doesn't connect with Fitbit app at all!!I was able to do it once when I first logged on but even then I couldn't open texts on my Versa. It's so annoying. I can't connect it with my phone so no  notifications no nothing. Just useless. Fitbit Moderator help please! !!!

[PattieL1108]

Hello, yes, the problem continues. Last sync was last was Jan 29th in the
am. I have determined that it is not a wi-fi connection problem. I turned
data on and it still gave me a sync error.

I have turned bluetooth on and off as well. Restarted the watch. Repaired
the Versa. Nothing works. Is your team working on the app connectivity for
the Galaxy Grand Prime phone?
When can I expect the changes to be made?

I just unpaired the watch and now cannot repair it. Giving me an error code 2803 on the watch. Hope this helps. 

Thank you.
PattieL 1108

[LizzBarrios]

Hi! I'ts happening to me also, my phone and fitbit versa keeps disconnecting, I have to reset the versa, reset my phone, turn off and turn on Bluetooth and still, I have to manually click on sync and still saying that won't sync bc is schedule or something like that and the bottoms for all day sync are active. I'm so frustrated because also I have to be resenting my watch about 3-4 times daily because keeps showing old notifications too. I need help! 😞 

[Brettleggat]

There is no fix at this time. Until fitbit gets their butts in gear and
fixes their app to work with current iOS it's no better than a $5 digital
watch.

[PattieL1108]

It's not just the iOS. I have an Android phone and the app is not working
with that either. 😞

[LizzBarrios]

I have a Samsung s8 and also does not work 😞 

[Brettleggat]

Sorry android 9 pie I meant. I didn't know iOS was only iPhone. You're
right. Doesn't work with my LG 7 one either. Unbelievable that fitbit has
problems with this selling $200 watches.

[LizzBarrios]

Someone from fitbit should give us an answer, this is not fair at all -_-

[Brettleggat]

I talked to client care today and they claim that the software team is
working on a fix bit said they have honestly no idea when it will be done.
Disappointing when the watches are so expensive and pretty much useless
until they get it figured out.

[Karlabec]

I'm also unable to sync my Versa to my Android 8.1 device. I have one month with the watch and I've been unable to find the value of having it. This is REALLY frustrating as I have scrolled down over hundreds of posts and watched all sort of youtube tutorials about fixing versa connection issues. I have turned on all notifications permissions in my mobile, turned off all battery security options, I have rebooted the watch to factory settings, etc, etc... and nothing is working. Which is the correct procedure in order to get my money back?

[JillianRock]

Hi JuanJoFitBit,

Am a bit confused by yr message. I take it you are referring to my mobile
device rather then my FitBit Versa. As it stands I wouldnt contemplate
resetting my mobile device to factory settings ...loosing all my apps etc
and my Samsung S5 doesnt have a clear user data field that I can find.
Anyway I found that it hasnt been syncing since Jan 16th and after many
attempts got it to sync and then rebooted the Versa Watch at least 3 times
and walla ....the time set to local Australian time and everything seems
(?) to be going okay. So thanks for responding to my e-mail and
frustrations....it has only taken 5 days to fix. !

Jill

--

[LizzBarrios]

Wow! totally insane... So in the meantime we just have to wear them like to look what time is it?