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Versa is unable to connect with my Galaxy J8 or tablet

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‎11-14-2018 01:00 - last edited on ‎11-15-2018 07:52 by Moderator Alum

‎11-14-2018 01:00 - last edited on ‎11-15-2018 07:52 by Moderator Alum

Was connected on fitbit, bought Lignite faces, when trying to load both devices stopped syncing. Have 24 hour trial over face on Versa. Uninstalled then reinstalled fitbit app. But still nothing happening. Cheers

 

Moderator Edit: Clarified Subject.

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‎11-14-2018 21:21

‎11-14-2018 21:21

@Karen-F Shut down your versa and turn off the bluetooth on your phone. Then power on Versa and turn on the bluetooth. To shut down Versa, tap on settings, scroll down to About and tap shut down.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-14-2018 21:21

‎11-14-2018 21:21

@Karen-F Shut down your versa and turn off the bluetooth on your phone. Then power on Versa and turn on the bluetooth. To shut down Versa, tap on settings, scroll down to About and tap shut down.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-15-2018 00:22

In response to Marrrmaduke

‎11-15-2018 00:22

Thanks Marrrmaduke this has worked. Connected too both 😁😁



Sent from Samsung tablet.
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‎11-15-2018 07:55

In response to Karen-F

‎11-15-2018 07:55

Hello @Karen-F, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Marrrmaduke, thanks for all your help. Smiley Happy

 

@Karen-F, I appreciate your participation in the Forums and for sharing your experience with us. I'm very glad to know @Marrrmaduke's instructions were helpful for you and your issue has now been resolved. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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