Versa is unable to swipe up

[Nins68]

I’ve had my Versa for about 3 months and in the last 2 weeks I have been having problems. I am unable to swipe up to get my daily stats, and the stats in the top left hand corner change on their own. I have reset it many times and done a factory reset but still having the same problems. Has anyone else had these issues and if so how did you mend them.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Nins68 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not responding when you swipe it up and some stats change on their own. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try one more workaround that has been helpful. Please change the clock face to one developed by Fitbit, not a third party clock face. After this, monitor your Versa's behavior and see if the issues get fixed.

Keep me posted on the outcome! 

[Nins68]

Thank you for getting back to me, I am using a clock face developed by Fitbit. I have tried everything and don’t know what else I can do.

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[JuanJoFitbit]

@Nins68 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions!