Versa is unable to sync with new phone.

[Harriet852]

Hi

My versa will not sync to second iphone.  Have app installed on personal and work iPhone.  It will sync to personal phone no problems.  Will not sync to recently installed app on work iphone.  Have all day sync turned on and Bluetooth on.  Have turned phone on off, manually restarted Fitbit, turned Bluetooth on off, and reinstalled app - but still will not sync to work phone.  When app installed on work phone it did pull up the recent info from Fitbit but then won’t sync/see it.

Moderator Edit: Clarified Subject.

[SteveH]

Perhaps the personal phone is maintaining a link to the fitbit that's preventing a connection from the work phone. Have you tried syncing the work phone when the personal phone is turned off?

[Harriet852]

Thank you.  You are so right.  I checked the work phone at the train station and it had synced perfectly.  Now I’m home my work phone hasn’t handed over to my personal phone which is now not working.  Good reason to turn the work phone off.

Thanks

Harry

[LZeeW]

@Harriet852   If you have a phone set receive notification from your Versa, there is a tight Bluetooth bond between your Versa and that phone.  It will not sync to other devices.  You might not need to turn phones on and off, just notifications from your Versa.

[MarcoGFitbit]

Hello @Harriet852 have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW and @SteveH thanks for all your help. 😄

@Harriet852 I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know your issue has now been resolved. 

If you have found @SteveH's post useful, please mark it as a solution, this will be very helpful to other members of the Community facing the same situation and if there's anything else we can do for you, please feel free to reply. 

Happy stepping!