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Versa is unable to sync.

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It will sync every other day maybe. Then the app won’t find the versa. I’m getting very frustrated. This is my fourth Fitbit and my most expensive one yet, and I love the community but this is getting ridiculous.. I got 4 days till I can’t return it, so unfortunately looks like I’m going to an Apple Watch. Sorry Fitbit but I need something that works 

 

Moderartor Edit: Clarified Subject.

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Hello @Timbob, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you tried to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already?  If so, I would like to suggest you to check the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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