11-27-2018
16:08
- last edited on
11-28-2018
07:40
by
MarcoGFitbit
11-27-2018
16:08
- last edited on
11-28-2018
07:40
by
MarcoGFitbit
Just received my Versa on Sunday - according to it I haven't slept yet. It is tracking my steps during the day - but no sleep patterns at night. Also says it hasn't synced since Sunday morning when I took it out of the box.......
How do I fix this?
Moderator Edit: Clarified Subject.
11-27-2018 19:51
11-27-2018 19:51
What phone are you using?
Try restarting the watch several times and see if that improves the sleep tracking.
Try THIS Help Article for syncing problems.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
11-28-2018 07:34
11-28-2018 07:34
11-28-2018 07:41
11-28-2018 07:41
Hello @gatorgirl73, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG, thanks for all your help.
@gatorgirl73, I appreciate your participation in the Forums and for sharing your experience with us. Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:
When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
11-28-2018 07:51
11-28-2018 07:51
11-29-2018 09:28 - edited 11-29-2018 09:30
11-29-2018 09:28 - edited 11-29-2018 09:30
Hello @gatorgirl73, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and posted your question. If your Alta HR is syncing your sleep and other data but it's still showing the latest sync was on Sunday, please force-quit the Fitbit app, wait for a minute and open it again, this will force the app to update the information with our servers to reflect the correct date.
I hope this can be helpful, give it a try and keep us posted in case you need anything else.