Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@BChilders welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.
I'd like you to try the troubleshooting that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. Finally, charge your Versa for 2-3 hours and see if it comes back to life.
Keep me posted on the outcome! 
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@BChilders Thank you for getting back and trying the recommended troubleshooting steps.
Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
Let me know if you have any questions!
Best Answer