Versa is unresponsive and battery is draining quickly

[Nicdy]

I noticed Thursday night my versas battery had ran down which I thought odd but I charged it to 100% Friday morning, by Friday tea time it was low again

then it completely shut off and is now unresponsive 

it won’t charge, sync just nothing

ive had it since November 

Anyone else had a issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Nicdy, welcome to the Community Forums. Thanks for the details provided about your Versa's recent behavior. I'll be glad to help you with this.

As per the description of your post, it seems that the battery on your watch may not be charging properly and therefore does not turn on or even is causing a battery drain. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know the outcome. 

[Nicdy]

Hi, after reading through trouble shooting earlier I reset my Fitbit and managed to get it to charge. I’ve reset it back to factory setting, this took some time as it didn’t want to Connect to my phone for a few hours I’ve took a screen shot of how it was stuck for a hour or so. 
I’ve reinstalled my Fitbit app and turned my phone off and on again I’ve managed to get my versa up and running.I charged it to 100% battery power this afternoon then worn it. I turned Bluetooth off so wasn’t updating all afternoon yet I am now on 33% battery I’ve only done 3400 steps since the 100% ChargeIt wasn’t like this 2 days ago, It would last nearly a week on a charge 
Also I’ve noticed the red lights are no longer lighting up on the back of my watch. The green lights still do Any advice? Should I get in touch with warranty? 

  Sent from Yahoo Mail for iPhone

[Karinaand4pups]

I’m basically having the same issues with mine and it’s also fairly new...I’m confused as to how to reset. My app isn’t working and my watch is draining and not counting all my steps at all. So frustrating!

[MarreFitbit]

Hi there @Nicdy, thanks for getting back and for the update. Before considering other options, I'd recommend taking a look at this help article: Can I extend my Fitbit device's battery life?

With the regards to the red lights, please note that optical heart rate tracker turns red during the tracking of sleep and changes to green shortly after the customer is awake.

Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Hello there @Karinaand4pups, thanks for stopping by and for the details shared in your post. If your Versa Lite isn't tracking your steps, please restart it by following the steps provided here: How do I restart my Fitbit device?

If you continue seeing that it isn't tracking your steps accurately, take a look at this article: How accurate are Fitbit devices?

I'll be around, let me know how it goes.

[POandO]

I followed all the above steps and still nothing. I even did a factory reset and again the battery is still draining.

[MarreFitbit]

Hi there @POandO, welcome here. Thanks for the details shared in your post and for taking the time to troubleshoot your Versa prior to posting here. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums, just note that we may take a bit long to get back to you since our support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Nicdy]

Hi, I have looked though the info you suggested and like I said previously I’d already looked though the website and troubleshooting before contacting you. I also have not changed anything to do with my versa or how I use it however it has gone from what I would call a normal battery life lasting 4/5 days depending how much I use it to not even lasting half a day pretty much over night. 

Sent from Yahoo Mail for iPhone

[Dorina82]

I’m having the same problem and my versa is 2 weeks old ! 😕

[MarreFitbit · Accepted solution]

Hi there @Dorina82, welcome on board. I'm sorry to hear that your Versa's battery isn't working right. Please take a look at this post and try the suggestions I recommended. Plus, check this help article: Can I extend my Fitbit device's battery life?. Give this a go and let me know how it goes.

Hello @Nicdy, thanks for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.