Versa is unresponsive and won't charge

[Sophie9716]

Yesterday just after midday my fitbit screen went blank. It is not synced with my phone at all. I have tryed to reset it but nothing it has been charging since it went black (just incase it was the battery). Any advice on how to fix it appreciated 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Sophie9716, welcome to the Community Forums. Thanks for the details provided about your Versa's recent behavior and for taking the time to troubleshoot it prior to posting here. I'll be glad to help you with this.

As per the description of your post, it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know the outcome.