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Versa is unresponsive and won't charge

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‎08-28-2020 17:28 - last edited on ‎08-29-2020 06:05 by Fitbit Moderator

‎08-28-2020 17:28 - last edited on ‎08-29-2020 06:05 by Fitbit Moderator

the replacement unit sent was unresponsive and it won’t charge either. it kept on restarting itself unti the battery is drained. I tried several measures suggested before but the watch is blank and unresponsive. It was  the same issue with the previous units .

Help!

 

Moderator Edit: Clarified subject

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‎08-29-2020 06:08 - edited ‎09-26-2023 07:57

‎08-29-2020 06:08 - edited ‎09-26-2023 07:57

Hi there @ervie, welcome to the Community Forums. I'm sorry to hear that your Versa is no longer responding or charging. Thanks for the details provided in your post about your watch's screen behavior and for taking the time to fix it prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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