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Versa isn't charging

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‎07-08-2018 14:12 - last edited on ‎07-09-2018 06:54 by Moderator Alum

‎07-08-2018 14:12 - last edited on ‎07-09-2018 06:54 by Moderator Alum

My Fitbit will not charge. It has been in its cradle for two days and nothing.

 

 

Moderator edit: subject for clarity

Best Answer
2 REPLIES 2

‎07-08-2018 14:53

‎07-08-2018 14:53

Try a dfifferent USB Port first

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-09-2018 06:55

‎07-09-2018 06:55

A warm welcome to the Community @jmataa and @WendyB thanks for stopping by.

 

I would like to know if you keep having issues charging your watch? Have the instructions provided by our friend worked?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer