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Versa isn't charging

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‎09-27-2018 14:24 - last edited on ‎09-28-2018 06:04 by Moderator Alum

‎09-27-2018 14:24 - last edited on ‎09-28-2018 06:04 by Moderator Alum

I bought a Fitbit Versa yesterday, followed all instructions the Fitbit has been on charge for 12 hrs and still has 0% battery, while in the charging cradle it says that its charging, but, it says it has 0%, can't figure it out. If I take it out of the charger the fit bit is completely dead. Please help! Or should I just return it and get my $300 back and buy something different, seems to be a lot of trouble with these devices.

 

 

Moderator edit: subject for clarity

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‎09-27-2018 17:38

‎09-27-2018 17:38

Are the contacts lined up exactly in the charger?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-28-2018 06:05 - last edited on ‎07-07-2025 03:51 by Fitbit Moderator

‎09-28-2018 06:05 - last edited on ‎07-07-2025 03:51 by Fitbit Moderator

Hey @SunsetRunner, it's great to welcome you and @DramaQueenDiva thanks for stopping by.

If you are having issues charging your watch, I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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