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Versa isn't counting my steps accurately

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‎05-06-2020 21:29 - last edited on ‎05-20-2020 07:38 by Fitbit Moderator

‎05-06-2020 21:29 - last edited on ‎05-20-2020 07:38 by Fitbit Moderator

I've worn my fitbit all day and it says I've only taken 801 steps. I tried to restart it, the fitbit is on my non-dominant arm. This has been happening for days. I even tried changing the face.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 07:36

‎05-20-2020 07:36

Hi @FrankCA, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the step tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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