Versa isn't holding a charge

[dr-MF]

I purchased my Fitbit about 6 months ago and for the past 2.5 months my battery does not last even a day! I have tried everything I can and still it lasts just 20 hours! I have a Fitbit clock face, no extra apps, no music, all day sync is turned off, GPS turned off. The battery is so bad that now I have to put my Fitbit to charge every night, forget sleep tracking, otherwise I wake up to a dead watch. Someone help!

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @dr-MF.

Thanks for troubleshooting this battery issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Kaybell01]

I am having the same issue with my versa and bought it 6 months ago. Very disappointing. Also notifications are not getting through either.

[AlejandraFitbit]

It's great to see new faces, @Kaybell01, welcome!

I am sorry to hear about your disappointment. Please take a look at the following help articles and follow the instructions provided there:

• Can I extend my Fitbit device's battery life?
• Why are notifications delayed or missing?

Let me know how it goes. 😉

[dr-MF]

I've been directed to receive a replacement device, since I'm still within the warranty period. Fingers crossed that the new device will have a better battery life!!! In the event that it lasts the same as its predecessor, then what???