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Versa isn't holding a charge

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‎12-21-2019 11:53 - last edited on ‎12-22-2019 07:57 by Moderator Alum

‎12-21-2019 11:53 - last edited on ‎12-22-2019 07:57 by Moderator Alum

I have had this Fitbit for 6 months. The first one was replaced by customer service after it went blank in the first 6 months and wouldn’t turn on. Now I’ve had this one for 6 months and all of a sudden the battery won’t hold a charge for more than 24 hours so I can’t track my sleep. It seems Fitbit is very poor quality, and if this can’t be resolved I will tell everyone, every way I can that they should not spend their money on a Fitbit!

 

 

Moderator edit: subject for clarity

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‎12-22-2019 07:58

‎12-22-2019 07:58

Welcome to the Community, @Mchan.

 

I understand how are you feeling. If your Versa isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-05-2020 09:45

In response to AlejandraFitbit

‎01-05-2020 09:45

None of that information was helpful. I think I have a faulty device. My Fitbit is less than a year old. When I first received it it held a charge for several days. I have done nothing different and now it only holds a charge for half a day. I’d like Fitbit to replace it at no charge to me. This is the second device I’ve had now that has had problems after approximately 6 months of use. Please advise. Thank You!

Sent from my iPhone
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‎01-06-2020 09:45

In response to Mchan

‎01-06-2020 09:45

Thanks for the update, @Mchan.

 

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-06-2020 12:15

In response to AlejandraFitbit

‎01-06-2020 12:15

I'm having exact same issue.  No changes made to device settings that used to last 4-5 days before last update for the Versa.  I have double checked my settings and they are same as they have been since I bought the device and just started having issues after the last update.  Fitbit needs to issue a new update to fix or give us the option to go back to the last version of the firmware.  I also most of the time have to reboot the Versa in order to get it to sync to my phone, otherwise it will not sync with my phone.  The device is terrible now!

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