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Versa isn't logging, steps, stairs or anything

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‎08-22-2019 04:14 - last edited on ‎12-17-2021 11:26 by Moderator Alum

‎08-22-2019 04:14 - last edited on ‎12-17-2021 11:26 by Moderator Alum

I have just been given a new Versa, before I send it back can someone please tell me why it isnt logging, steps, stairs or anything.  I have had nothing but problems trying to sync this and was prepared to use it just to show steps, stairs etc but now I cant even do that.  I have reset it, its fully charged and still nothing.  Any advice?

 

 


Moderator edit: subject updated for clarity

 

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‎08-22-2019 05:00

‎08-22-2019 05:00

Contact support https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs & read user manual.  https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-22-2019 05:03

‎08-22-2019 05:03

Sorry to hear of the problems you’re having, @LIRE . To help me understand - and hopefully help you - can you please let me know:

  • Did you download the Fitbit app to your phone and create an account? Which phone do you have?
  • Did you go thru the process of adding your Versa to your account in the app? 
  • Is the problem that the set up went well but the Versa shows nothing on its screen? 

 

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‎08-26-2019 05:10

In response to SunsetRunner

‎08-26-2019 05:10

Thank you for your responses.  Problem appears to be bluetooth and has hopefully been resolved.  3 days now and all is working including swimming...fingers crossed.

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